Cancellation Policy

Welcome to the Cancellation Policy page of MobElectro. We understand that sometimes plans change, and you may need to cancel an order. Please read the following guidelines to understand our cancellation policy.

Order Cancellation

Before Shipment

  1. Cancellation Timeframe:

    • You can cancel your order within 24 hours of placing it without any charges.
    • If you wish to cancel the order after 24 hours but before the order has been shipped, a cancellation fee of 20% of the order value may apply.
  2. How to Cancel:

    • To cancel your order, please contact our customer support team at mesampra@gmail.com or call us at 9911696599
    • Provide your order number and reason for cancellation.

After Shipment

  1. Post-Shipment Cancellation:

    • Once the order has been shipped, it cannot be cancelled. You may, however, initiate a return or exchange once you receive the product by following our Returns and Refunds Policy.
  2. Refusal of Delivery:

    • If you refuse to accept the delivery of an order you have requested to cancel, the return shipping charges will be deducted from your refund.

Special Conditions

  1. Customized Products:

    • Orders for customized or personalized products cannot be cancelled once the customization process has started.
  2. Pre-Order Items:

    • Pre-order items can be cancelled at any time before they are shipped. Standard cancellation charges may apply.

Contact Information

For any queries or assistance with order cancellations, please contact us:

Customer Support
Email: mesampra@gmail.com
Phone: 99116 96599
Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)